ServerPronto Customer Service
ServerPronto is dedicated to becoming an extension of your IT staff. Our industry-leading Service Level Agreement and 100% uptime guarantee are the starting point of our stellar service. More than 5,000 happy clients agree – ServerPronto offers industry-leading customer service and support you can count on 24/7/365.
Save with free Set Up Assist
As part of our commitment to being the most customer-friendly discount dedicated server company in the industry, ServerPronto offers a free Setup Assistance program for new clients. The program offers access to our certified system administrators at no charge for the first 30 days to help with standard server set up tasks. The Setup Assistance program offers help with tasks including:
- Setting up FTP connectivity
- Configuring Domain Name Services (DNS) hosting
- Enabling Web site hosting on your server
- Configuring POP3/IMAP/SMTP e-mal services
- SQL database hosting
24/7/365 access to expert technicians
Whether you need setup up assistance, help rebooting your dedicated server, hands-on expertise with a system restore, upgrade support, DNS troubleshooting, or other technical support, our 24/7 staff is available to you via our customer support portal that offers rapid responses.
Leverage live phone support
Live phone support from our certified engineers is also available for a small fee. Our Voice Support packages offer you immediate access to technicians who can troubleshoot issues with you in real-time until the problem is solved.
Replace failed hardware in record time
ServerPronto offers a one-hour replacement program to address hardware failures. And our multiple data centers are staffed 24/7 with IT experts who can address issues large and small in the face of unexpected issues.
Benefit from continual monitoring
ServerPronto doesn’t take any chances with your dedicated server uptime. We are continuously monitoring your dedicated servers, so we may fix issues before you even realize there was a problem. You can trust your company’s server needs to ServerPronto.
Visit ServerPronto University
When you access ServerPronto University, you’ll find articles that take an unbiased look at issues impacting server users today. Educational articles will offer easy-to-digest “top 10” tips on subjects like migrating to a dedicated server and how to make the most of dedicated server resources. Of course, with security top of mind in the IT realm, ServerPronto University keeps readers abreast of server-related security concerns that matter most.
Thank you very much for the help. Your ticketing system is fast and reliable, just as your server. thx
by Karim Rahfira on 2011-02-28 13:45:45
I had problems with my W2k server for quite a while and the guys at serverpronto were very helpful and patient with me. I messed up installations and updates, but the techs seemed to know what they were doing and resolved the mistakes I made. Thanks again SP.
by Hubert Grossmann on 2011-03-01 15:40:53
Very satisfying customer service. I collocated my server to them and they really take good care of my machine. Affordable and high performance, that is ServerPronto.
by Wang Hui on 2011-03-02 15:56:11
I just wanted to say thank you for assisting me with getting started and setting up the server that I have from you guys. Serverpronto makes web hosting very easy. THX
by Phil Kessel on 2011-03-07 14:18:36
I've been a longtime customer with ServerPronto and I am one of those thousand satisfied ones. Their customer support system works very well and they assist you to really solve your tech problems.
by Timothy VanHaulten on 2011-03-16 11:21:02
Great ticketing system. Always fast replies and helpful support. Thanks to the Serverpronto Tech Team!
by Hendrik Miller on 2011-03-18 15:56:41
Even with a low price ServerPronto can keep a high quality customer service. I tried one of those $5 Promo Servers and they convinced me of their reliable service.
by Ivan Saytucheck on 2011-04-05 11:54:02
Their ticketing system is A+. Fast and reliable help from a knowledgeable and experienced tech staff. I never had a problem unsolved.
by Lars Tullbach on 2011-05-26 11:04:00
Satisfying customer service. I have tried out a couple of other web-hosting services and the support I get from cloudpronto is by far the best I experienced. Thank you!
by Joseph Creek on 2011-05-30 09:25:26
Very good hosting company. I am hosting my mail server with them.
by Hasan Havel on 2011-06-02 14:45:52
Thumbs up for the educational blog: serverprontouniversity.com. Helpful tips and tricks from the people who know best. I check it every week. Keep it up. thx.
by Piers G. Walters on 2011-06-07 12:52:41
I enjoy doing business with ServerPronto since 4 years. I keep it pronto :)
by Brad Thomas on 2011-06-16 18:06:52
I host with ServerPronto.
Their customer service ticketing system works really well. Fast reply times and helpful responses. Thank you techs!
by Alexander Port on 2011-07-07 04:53:09
I had a billing issue with them 2 months ago, where their billing system double charged me. When the issue came to their attention, it was resolved immediately. They processed a refund and added credit to my account. The matter was resolved in a professional and timely manner.
by Nasti VanGerland on 2011-07-25 03:22:14
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